Refund policy

We want to make replacing your wipers ridiculously easy. If something isn’t right, tell us and we’ll put it right.

This policy explains how returns, replacements and refunds work for purchases from WIPERZ.

Our 30-day returns policy

You can ask to return an order within 30 days of receiving it.

For a change-of-mind return, the wipers should be:

• Unused
• Unfitted
• In their original packaging where reasonably possible
• In a condition that allows them to be resold

You may examine the product as you would in a shop. If it has been handled beyond what is reasonably necessary to examine it, we may reduce the refund to reflect any loss in value.

Our 30-day returns policy is in addition to your statutory consumer rights.

Your legal right to cancel

Customers buying online normally have a legal right to cancel their order within 14 days of receiving it without giving a reason.

After telling us that you wish to cancel, you normally have a further 14 days to return the products.

You can notify us by email or WhatsApp. You can also use the cancellation form at the end of this policy, although you do not have to use that particular form.

How to start a return

Please contact WIPERZ before sending anything back.

For UK orders:

Email: support@wiperz.co.uk

For Irish orders:

Email: support@wiperz.ie

Please include:

• Your name
• Your order number
• The product you want to return
• The reason for the return
• Photographs if the product is damaged, incorrect or does not fit

We’ll confirm the next step and provide the correct return instructions.

Please do not send returns to our registered office or directly to our fulfilment warehouse unless we have specifically instructed you to do so.

Change-of-mind returns

If you are returning an order because you changed your mind:

• You are responsible for the return postage cost.
• The product remains your responsibility until it reaches the return location we provide.
• Please pack it securely.
• We recommend using a tracked service and keeping your proof of postage.

We cannot accept responsibility for a return that is lost or damaged because it was not packaged securely.

The Perfect Fit Guarantee

Enter your registration and we’ll match your vehicle with the correct wipers.

If we get the match wrong, we’ll replace the wipers or give you your money back. Simple.

To use the Perfect Fit Guarantee:

• Contact us with your order number.
• Tell us what is not fitting correctly.
• Send us a photograph of the wipers, adaptor or wiper arm if requested.
• Confirm the vehicle registration and vehicle details used for the order.

The guarantee applies where the vehicle information supplied to us was accurate and we selected the wrong product.

We’ll arrange the replacement or return at no additional cost to you.

Your legal rights are not affected by this guarantee.

Damaged products

If your order arrives damaged, please photograph:

• The outside of the parcel
• The shipping label
• The damaged packaging
• The damaged product

Send the photographs to us as soon as reasonably possible, ideally within 48 hours of delivery. This allows us to raise the issue quickly with the warehouse and courier.

The 48-hour request does not limit your legal rights.

If the product was damaged before it reached you, we’ll arrange an appropriate replacement or refund at no additional cost.

Faulty products

If you believe your wipers are faulty, contact us before returning them.

We may ask for:

• Photographs
• A short video showing the problem
• Confirmation that the windscreen has been cleaned properly
• Details of any noise, streaking, juddering or fitting problem
• Confirmation of how and when the product was fitted

This helps us understand whether the issue relates to the wipers, fitting, an adaptor or contamination on the windscreen.

We may offer a replacement, repair where appropriate, price reduction or refund in accordance with your statutory rights.

Our one-year product warranty does not replace or reduce any rights you have under UK or Irish consumer law.

Incorrect or missing products

If we sent the wrong product, or something is missing from your order, contact us with your order number and a photograph of what arrived.

We’ll arrange the correct replacement or another appropriate resolution at no additional cost.

Incorrect vehicle information

Our matching service depends on accurate vehicle information.

If an incorrect registration, model, year, body style or vehicle variant was provided when ordering, the return may be treated as a change-of-mind return. In that situation, you may be responsible for the return postage.

We’ll still help you find the correct wipers.

Products that have been fitted

Fitting the wipers may leave marks or signs of use that prevent them from being resold.

A fitted or used product will not normally qualify for a change-of-mind return under our voluntary 30-day policy.

This does not affect your rights where:

• The product is faulty
• We sent the wrong product
• We matched the product incorrectly
• The product is not as described
• You have another remedy under consumer law

Return packaging

Please return the product with:

• All wiper blades included in the original set
• Adaptors and clips
• Instructions or accessories supplied with it
• The original packaging where reasonably possible

Please do not attach labels or tape directly to the WIPERZ product packaging. Place it inside suitable outer packaging for the return journey.

Return postage

WIPERZ will pay or arrange reasonable return postage when:

• We sent the wrong product
• The product arrived damaged
• The product is faulty
• We matched the wrong wipers to the correct vehicle information

For a change-of-mind return, the customer is responsible for return postage.

We will provide return instructions before anything is sent.

Refused and uncollected deliveries

If an order is refused, not collected or returned because nobody accepted the delivery, we’ll contact you when it arrives back with us.

If the delivery failed because the address provided was incorrect or incomplete, or the parcel was not collected, an additional delivery charge may apply if you ask us to send it again.

If you choose a refund instead, we may deduct any direct return cost we are legally entitled to recover.

Refunds

Once the return has been received, we’ll inspect it and let you know when the refund has been approved.

Approved refunds will be issued to the original payment method.

We’ll process the refund without undue delay and normally within 14 days of receiving the returned product or receiving satisfactory evidence that it has been sent back.

Your bank or payment provider may take additional time to place the money back into your account.

Delivery charges and refunds

Standard delivery is included in the price of WIPERZ orders.

If you paid extra for express delivery and are returning an order because you changed your mind, the additional express-delivery charge will not normally be refunded.

If the order was faulty, damaged, incorrect or incorrectly matched by WIPERZ, we’ll also refund any appropriate delivery charge.

Exchanges

Where possible, we can exchange a product for the correct set of wipers.

The replacement may be dispatched after the returned product has been received or after we have confirmed the issue from the information provided.

If the replacement product has a different price, we’ll explain any difference before completing the exchange.

Subscription orders

Subscription orders have the same return and consumer protections as one-off orders.

Returning a subscription order does not automatically cancel the subscription.

If you want to stop future orders, you must cancel or pause the subscription through your WIPERZ account or contact us before the next order is processed.

We’ll send a reminder before each subscription order in accordance with the subscription terms.

Refund abuse

We may refuse a claim under our voluntary returns policy where there is reasonable evidence of:

• Deliberate damage
• Misuse
• Fraud
• Repeated abuse of the returns process
• Damage caused by incorrect fitting or use

This does not affect any statutory rights the customer may have.

Your consumer rights

Nothing in this policy excludes, restricts or replaces your rights under applicable UK or Irish consumer law.

If a product is faulty, damaged, not as described or unsuitable for its stated purpose, you may have rights to a replacement, repair, price reduction or refund.

Contact us

WIPERZ LTD
41 Drumnigh Wood
Portmarnock
Co. Dublin
Ireland
D13 CH94

UK customer support: support@wiperz.co.uk
Ireland customer support: support@wiperz.ie

WhatsApp support is available through the relevant UK or Irish WIPERZ website.

Model cancellation form

Complete and send this form only if you wish to use it to cancel your contract.

To: WIPERZ LTD

I hereby give notice that I wish to cancel my contract for the purchase of the following goods:

Products:

Order number:

Ordered on:

Received on:

Customer’s name:

Customer’s address:

Customer’s email address:

Date:

You can send this information by email or WhatsApp. A handwritten signature is only required if the form is sent on paper.